Reclaiming humanity in the workplace… that sounds interesting!
A student and I were checking out the website of one of the keynote speakers at the upcoming Best Business Practices Tradeshow to take place in Montreal. Her name is Patty Azzarello and is a northern New Jersey native who has risen to become a Silicon Valley CEO. She also has a couple of books to her credit and now tours as a speaker.
Reclaiming humanity in the workplace was the title of the TEDTalk posted on her site that caught our attention, so we clicked.
We had time to watch a few minutes before the class was up and being interested in anything that has to do with authenticity in the corporate world, I was curious: How does she propose to bring humanity back into the office?
Quite frankly, Azzarello gave an inspiring talk. Here are her three suggestions:
1. Step out of the hierarchy and show up as a real person.
Being a real person has nothing to do with hierarchy; it takes place outside of the hierarchy, where, as human beings, we are all standing on the same ground, with the same needs, the same feelings, the same experiences. We are all the same.
2. Have a human conversation.
Here Patty challenges leaders to be brave enough to overcome the fear of doubt, dissent and opposition to their authority to ask the simple four-word question: What do you think? What a demonstration of trust and belief in your colleagues. It is quite simply, the best way to work as a team – mobilizing the collective intelligence around a common goal. It’s a win-win situation for all involved!
3. Be genuinely interested in what the other person has to say.
When Azzarello said this, the audience laughed. Nervous laughter, perhaps? But so true; how many times do we ask another person their opinion, only to block out what they are saying and respond: “Oh, thanks. Guess that validates my solution.” – without even taking the time to listen or genuinely engage with the other person’s ideas. Experiment: next time you ask your spouse their opinion, take a deep breath and really listen to what they have to say. You may be surprised by the outcome of events!
Azzarello then went on to explain how she applies these three points with her own management team. She meets with her employees and lays out the plan or strategy and then steps out of her position and says candidly: “This is what we want to do, but I don’t have all the answers. What do you think?” What ensues is a genuine dialogue about possibilities, fears and ideas. Together, they work out the details and the timeline despite the inevitable conflict and discussion. Everyone leaves feeling heard and seen, and she leaves, confident that her employees have had the opportunity to share their truth.
Her mentor simply advised: Talk to everyone, and you’ll know what to do.
But where did this way of dealing with things come from? Patty describes how she met with her mentor when she was about to begin her first major executive position, terrified and insecure about her new role. Her mentor simply advised: “Talk to everyone, and you’ll know what to do”. Patty took her mentor at their word, and as soon as she arrived in her new position, she scheduled 100 one-on-one sessions with the employees!
Can you imagine? She sat and conversed with them human-to-human and asked them simple questions like:
- What do you think?
- What do you think I need to know?
- What do you think is important?
- What do you think is working, is not working?
- What do you think we need to change?
- What do you think I’m missing here?
What a payoff! Just sitting and listening and caring to what those employees had to say, gave her wings. (And you thought Red Bull was powerful! Just try asking questions!) She was able to go on and successfully lead that team (and new teams entrusted her as her career evolved) empowered by the mutual respect and trust of her co-workers.
The clincher is what she says at the end:
You don’t have to conform [implying becoming the stereotypical self-sufficient arrogant executive] if you don’t want to. And in fact, if you are willing to show up as your real self and respect humanity of others, you will actually be at your most powerful and most credible. (Patty Azzarello)Tweet
I guess the bottom-line is pretty clear: if you want to reclaim humanity in your workplace, then be human and others will be human with you, too. Show you care, and they’ll be there!
So, what do you think? Don’t be shy to leave a comment. Seriously, I’d love to know what you have to say – about this post, the blog, being human at work… Feel free!
- Thanks for reading and keep learning, Claire :O)
[TedxAsburyPark, August 8 2017: https://youtu.be/jEzqrnpgEe0)